Privacy Policy

Welcome to Marveli Turkish Delight. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website (marveli.co.uk) and purchase our artisan Turkish Delight.

Controller Details: Marveli Delights is the controller and is responsible for your personal data.

  • Email: info@marveli.co.uk

  • Post: Marveli Ltd, 33 Poplar Drive, Birmingham, B6 7AD (FAO: Data Privacy Manager)

The Data We Collect & How We Use It

We only collect the information necessary to provide you with a premium shopping experience, process your orders, and keep you informed.

  • Identity & Contact Data: We collect your name, billing address, delivery address, email address, and phone number to fulfill your orders and update you on shipping.

  • Financial Data: We do not store your credit card details. All payments are processed securely by our trusted, encrypted payment gateways (e.g., Stripe, PayPal).

  • Technical & Usage Data: We collect basic analytics (such as browser type and how you interact with our site) to help us continuously improve our website.

  • Marketing Data: If you actively opt-in to our newsletter, we will use your email to send you exclusive offers. You can unsubscribe at any time via the link in our emails.

Who We Share Your Data With

We will never sell your personal data to third parties. We only share essential information with our trusted partners who help us run our business and deliver your orders:

  • Website Host: Squarespace, which provides our secure e-commerce platform.

  • Payment Processors: To securely handle your transactions.

  • Delivery Partners: Couriers (such as Royal Mail or DPD) who need your name and address to deliver your Lokum.

Data Security & Your Legal Rights

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

Under UK data protection laws, you have the right to request access to, correction of, or deletion of your personal data. If you have any questions or wish to exercise these rights, please contact our Data Privacy Manager at info@marveli.co.uk. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, though we would appreciate the chance to deal with your concerns first.